Incident Orchestrator
From detection to resolution—coordinate agencies, allocate resources, and close the loop with policy-grade auditability.
What It Is
The Incident Orchestrator turns signals from the LaplaceX Intelligence Core into coordinated action. It opens cases, proposes playbooks, assigns units, tracks SLAs, and captures every decision—so mobility, safety, energy, and city services work as one team.
Why It Matters
Faster Time-to-Response
Automated triage and routing eliminate manual coordination delays, getting the right resources to incidents faster.
Deconfliction by Design
Avoid double dispatch and resource clashes with intelligent coordination across departments and agencies.
Accountability
Complete audit trails with approvals, overrides, and immutable logs ensure every decision is traceable.
How It Works
Detect
Alerts from sensors and feeds
Classify
Type, severity, and area analysis
Recommend
Playbook and resource suggestions
Approve
Human-in-the-loop validation
Execute
Tasks, tickets, and integrations
Resolve & Learn
Post-incident review and metrics
Key Capabilities
Playbook library with conditions & actions
Multi-agency tasks, roles, and handoffs
Smart resource allocation (closest/availability/skills)
SLA timers, escalations, paging/notifications
Deconfliction (duplicate/overlap detection)
Map context & geofences (hotspots, closures)
CAD/911/999, work order, traffic signals integrations
VMS, email/SMS/chat communications
Full audit trail: who/when/why, approvals & overrides
APIs & webhooks for custom actions
Orchestration Console
Experience real-time incident coordination with our interactive demo
Proven Outcomes
Integrations & API
Connect seamlessly with existing emergency and city management systems.
// POST /api/incident/apply-plan
{
"id": "INC-492",
"units": ["U-21", "P-08", "A-15"]
}
// Response
{
"ok": true,
"sla": "15m",
"tasks": [
{
"id": "t1",
"text": "Notify traffic control",
"owner": "ops",
"due": "2024-01-15T14:50:00Z"
}
]
}// POST /api/incident/log
{
"id": "INC-492",
"what": "Signal plan B executed",
"who": "signals@ops"
}
// Response
{
"logged": true,
"timestamp": "2024-01-15T14:45:32Z",
"auditId": "aud-7829"
}Frequently Asked Questions
Is human oversight required?
Yes, human-in-the-loop validation is built-in. Critical decisions require approval, and all actions can be overridden with proper justification and audit logging.
How do you avoid resource conflicts?
Duplicate incident detection, resource lock/lease management, and policy checks prevent conflicts. The system coordinates across departments to optimize resource allocation.
What deployment options are available?
Cloud deployment with data residency controls, VPC peering for hybrid setups, or on-premises connectors for air-gapped environments. All maintain the same orchestration capabilities.
Coordinate Faster. Resolve Sooner.
Transform incident response from reactive to orchestrated. See how automated coordination and intelligent resource allocation can revolutionize your emergency operations.